|9:00 – 10:00||Registration – Tea/coffee on arrival|
|10:00 – 10:05||Welcome
Cameron Pine, INSTYLE
|10:05 – 11:05||
World renowned keynote speaker Terry Hawkins will take you through the evolution of technology, technique and transformation – creating a seamless transition between retail, the chair and exceptional client connections.
|11:05 – 11:45||
Consultation is king
One of the hairdressing industry’s most awarded educators, Dario Cotroneo uncovers how the strongest consultation leads to the ultimate transformation. Dario’s approach to managing client’s expectations, ego and dealing with difficult people will ensure both the client’s and hairdresser’s expectations are met. Making the uncomfortable more comfortable, Dario will leave you inspired and armed with a new thought process towards your clients.
|11:45 – 12:00||Morning tea|
|12:00 – 12:30||
Panel 1 – Industry insight
Wendy Gunn, Ink for Hair
Industry Insight is a hand-picked collective of some of the industry’s most awarded salon owners who will provide invaluable insights into business growth, team development and driving a strong culture through recognition.
|12:45 – 13:15||
Australia’s most talked about salon brand takes you behind the scenes with an uncensored take on how they disrupted the industry to grow one of the biggest hair movements in Australia. General Manager Bridgett Birchall and Communications Manager, Bianca Bouldon reveal behind the scenes strategies that make Edward and Co a salon brand of choice.
|13:15 – 13:45||Lunch – Sponsored by Phorest Salon Software|
|13:45 – 14:45||
From social vanity to metrics
Australians spend roughly 6 hours online each day, with almost a third of that time going to social networks. With Facebook as the number one social destination (80 per cent), Youtube (78 per cent) and Instagram (60 per cent), James Fitzgerald explains how to move beyond social vanity metrics to build a lasting impact in business.
|14:45 – 15:15||
Leaders in luxury
Business Development Manager of the Oscar Oscar Group, Lee Cohen and brand creator Oscar Cullinan are at the helm of 200 staff across 14 locations. They refer to building a brand as – for what ‘spinning numerous plates’. They will show you how to identify patterns of behaviour in business to make better decisions, determine future courses of action and spin the right plates at the right time.
|15:15 – 15:30||Afternoon Tea|
|15:30 – 16:00||
For the love of brand
‘For the Love’ combines leading creative masters Monique McMahon, Renya Xydis and Natalie-Anne to connect your salon brand with what it takes to build an iconic creative and connected business. Push boundaries, shift mindset and unleash new creativity with an up-close and personal approach.
|16:00 – 16:45||
Panel 2 – Technology and Innovation
Brodie-Lee Tsiknaris, Rokstar Salon
Leveraging the latest technology and innovations to help create a better salon experience and drive business growth, this collective of industry business leaders will give tangible tips on how they have used technology to propel their business to new levels of success.
|16:45 – 17:30||
Founder of Global Salon Brand, Prema – Francesco Ruggerino knows how to control vision, mindset and challenge everything. Franc will uncover the ideal entrepreneur’s balancing tools to find the perfect harmony between action and reflection. Focusing on personal and professional development and how it affects entrepreneurship, Franc will reveal how he has created a global hairdressing brand.
|17:30 – 18:30||Networking Drinks – Sponsored by Shortcuts|